The steps to restore your subscription depend on where your purchase was originally made.
Our subscriptions can be purchased either through mobile platforms (App Store or Play Store) or directly through the web version of the app. Because of this, the restoration process may vary depending on your purchase method.
If you received an email from us containing login credentials, such as an email address and password, this usually means that your subscription was started through the web version of the app. In that case, you will need to sign in using those credentials to access your Premium account instead of using the “Restore Purchase” option.
If you subscribed through iOS or Android
If your subscription was purchased through the Apple App Store or Google Play Store, you can restore your purchase directly from the app without needing to log in with an email address.
To restore your purchase:
Open the app
Go to your Profile
Open Settings
Tap Restore Purchase
The app will automatically check for active subscriptions linked to your Apple ID or Google account and restore your Premium access.
Please make sure:
You are signed in with the same Apple ID or Google account used for the purchase
Your subscription is still active
You have a stable internet connection
If you subscribed through the web
If your subscription was purchased through the web version, you will need to log in using the email address associated with your purchase.
After subscribing, login credentials are automatically sent to the email address used during checkout.
To access your Premium account:
Open the app
Tap on Profile
Tap on Settings (Gear icon)
Tap on “Sign In”
Enter the email address and password sent to your inbox
Sometimes, these emails may end up in your Spam or Junk folder, so please be sure to check those folders as well.
If you have tried the steps above and still cannot restore your subscription, please contact our support team and share your current User ID along with any relevant screenshots or error messages.